fg55 Privacy Policy

1. Data Controller Information

fg55 ("the Platform", "we", "us", "our") is the data controller responsible for the personal information collected through the fg55 website and all associated services, including casino games, sports betting markets, live dealer tables, promotional programmes, and payment services.

If you have any questions about how your personal data is handled, or if you wish to exercise any of the rights described in this Privacy Policy, you may contact our dedicated privacy team at any time:

This Privacy Policy is incorporated by reference into the fg55 Terms & Conditions and forms part of the overall Agreement between fg55 and each registered player. It should be read alongside the fg55 Responsible Gaming Policy for a complete picture of your rights and our obligations.

2. Information We Collect

fg55 collects personal information through several channels: directly from you when you register or interact with the platform, automatically as you use the site, and occasionally from third-party sources such as payment processors and fraud prevention services. The categories of data we collect include:

2.1 Registration & Identity Data

When you create a fg55 account, we collect the information you provide in the registration form, including your full legal name, date of birth, email address, mobile phone number, and the username and password you choose. This information is required to create and manage your account and cannot be withheld at registration.

2.2 Identity Verification (KYC) Data

To comply with our anti-money laundering obligations and to verify that you meet the 18+ age requirement, fg55 may request that you submit copies of identity documents. These may include:

• National Identity Card (NID) or passport;
• Proof of address (utility bill, bank statement dated within 90 days);
• Proof of payment method ownership (screenshot of bKash/Nagad wallet, bank statement);
• Selfie or live video verification in certain circumstances.

KYC documents are processed with the highest level of security and stored in accordance with Section 8 (Data Security) of this policy.

2.3 Financial & Transaction Data

We collect records of all financial transactions associated with your fg55 account, including deposit amounts, withdrawal requests, payment method identifiers (such as bKash wallet numbers, Nagad account references, or masked card numbers), transaction timestamps, and transaction status. Full payment card numbers and full mobile banking PINs are never stored by fg55 — these are processed securely by our payment partners.

2.4 Gaming Activity Data

We maintain detailed logs of your gaming and betting activity on the fg55 platform. This includes the games you play, bet amounts, game outcomes, session duration, wagering history, and bonus utilisation records. This data is essential for dispute resolution, responsible gaming monitoring, and platform improvement.

2.5 Technical & Device Data

When you access fg55, we automatically collect certain technical information about your device and connection, including your IP address, browser type and version, operating system, device type, screen resolution, referral URL, and pages visited within the fg55 platform. This data is used for security, fraud prevention, and platform performance analysis.

2.6 Communications Data

We retain records of all communications between you and fg55, including support tickets, live chat transcripts, email correspondence, and feedback submissions. These records allow us to provide consistent support and to investigate complaints accurately.

2.7 Behavioural & Preference Data

With your consent (where required), fg55 may collect data about your preferences, favourite games, preferred sports markets, language settings, and promotional interests. This data is used to personalise your fg55 experience and to deliver relevant promotional communications.

3. How We Use Your Data

fg55 processes your personal data only for specific, legitimate purposes. We do not sell your personal data to third parties. The legal bases and purposes for which we process your data are as follows:

3.1 Service Delivery (Contractual Necessity)

The primary reason we process your data is to fulfil our contractual obligations to you as a registered fg55 player. This includes creating and managing your account, processing deposits and withdrawals via bKash, Nagad, Rocket, Upay, and other supported methods, providing access to casino games and sports betting markets, and delivering customer support.

3.2 Legal Compliance

fg55 is required by law to process certain categories of your data to comply with anti-money laundering (AML) obligations, fraud prevention duties, age verification requirements, and financial record-keeping rules. Data processed on this legal basis includes KYC documents, transaction records, and account activity logs. This data may be retained even after account closure for the periods specified in Section 6 (Data Retention).

3.3 Fraud Prevention & Security

We process technical and device data, transaction data, and gaming activity data to detect and prevent fraudulent activity, account takeovers, money laundering, bonus abuse, and other security threats. This processing is necessary to protect both fg55 and the legitimate player community.

3.4 Responsible Gaming Monitoring

fg55 uses gaming activity data and session data to monitor for indicators of problem gambling behaviour. This includes tracking deposit frequency, session length, and wagering patterns. Where our systems identify a player at potential risk, we may reach out to offer responsible gaming tools. This processing is carried out in the legitimate interests of player welfare.

3.5 Marketing & Promotions (Consent-Based)

Where you have provided explicit consent, fg55 may use your email address, phone number, and preference data to send you promotional communications about bonuses, new games, sporting events, and seasonal offers relevant to the Bangladesh market (such as Eid promotions, Pohela Boishakh offers, or BPL cricket specials). You may withdraw your consent to marketing communications at any time by contacting [email protected].

3.6 Platform Improvement & Analytics

Aggregated and anonymised data is used to analyse how players interact with the fg55 platform, to identify technical issues, to improve game performance, and to develop new features. Individual players are not identifiable from this aggregated analytics data.

4. Cookies & Tracking Technologies

The fg55 platform uses cookies and similar tracking technologies to ensure the proper functioning of the site, to remember your preferences, and to analyse how our platform is used. A cookie is a small text file stored on your device when you visit a website. fg55 uses the following categories of cookies:

4.1 Strictly Necessary Cookies

These cookies are essential for the fg55 platform to function correctly. They enable core features such as maintaining your logged-in session, remembering your language preferences, and processing secure financial transactions. Strictly necessary cookies cannot be disabled — the platform will not function correctly without them.

4.2 Performance & Analytics Cookies

These cookies collect anonymised data about how visitors use the fg55 platform — for example, which pages are visited most frequently, how long sessions last, and where users encounter errors. This data helps fg55 continuously improve the platform experience. These cookies do not collect personally identifiable information.

4.3 Functionality Cookies

Functionality cookies allow fg55 to remember choices you make (such as your preferred game category or display settings) and to provide a more personalised experience. These cookies are set based on actions you take on the platform and remain active for the duration of your session or for a defined period.

4.4 Marketing & Targeting Cookies

With your consent, fg55 may use marketing cookies to deliver promotional content that is relevant to your demonstrated interests. These cookies track your activity across the fg55 platform to build an anonymised interest profile. You may withdraw consent for marketing cookies at any time without affecting your ability to use the core platform.

4.5 Local Storage & Session Storage

In addition to cookies, fg55 may use your browser's local storage and session storage to store temporary data that improves performance — for example, caching game assets to reduce loading times. This data is stored locally on your device and is not transmitted to fg55 servers independently of your normal platform activity.

5. Data Sharing & Disclosure

fg55 does not sell, rent, or trade your personal data to any third party for their own marketing purposes. We may share your data only in the specific, limited circumstances described below:

5.1 Payment Processing Partners

To process your deposits and withdrawals, fg55 shares necessary transaction data with our payment partners, including mobile money operators (bKash, Nagad, Rocket, Upay), banking partners (Dutch-Bangla Bank, City Bank, BRAC Bank, Islami Bank, Sonali Bank), and international card networks (Visa, Mastercard). These partners receive only the minimum data necessary to process your specific transaction and are bound by their own data protection obligations.

5.2 Game Software Providers

fg55 integrates games from third-party software providers including Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, Ezugi, and Playtech. When you play a game provided by one of these studios, a session token and anonymised player identifier may be shared with that provider to initialise the game. Full personal details are not transmitted to game providers.

5.3 Identity Verification & Fraud Prevention Services

fg55 may share your identity documents and personal details with regulated third-party KYC verification services in order to confirm your identity and age. We may also share device and transaction data with fraud prevention services to detect and block fraudulent activity. All such partners are contractually required to process your data only for the purposes specified by fg55.

5.4 Legal & Regulatory Disclosure

fg55 may disclose your personal data to law enforcement agencies, regulatory authorities, or other third parties where required to do so by applicable law, court order, or regulatory instruction. In such cases, fg55 will disclose only the minimum data required to comply with the relevant obligation and will notify you where legally permitted to do so.

5.5 Business Transfers

In the event that fg55 undergoes a merger, acquisition, restructuring, or sale of all or part of its assets, your personal data may be transferred to the acquiring entity as part of that transaction. You will be notified of any such transfer and of any resulting change to this Privacy Policy before the transfer takes effect.

6. Data Retention

fg55 retains your personal data only for as long as necessary to fulfil the purposes for which it was collected, including satisfying legal, accounting, and reporting requirements. The retention periods applicable to each category of data are as follows:

When data reaches the end of its applicable retention period, it is securely deleted or anonymised in accordance with our internal data lifecycle procedures. Anonymised, aggregated data (from which no individual can be identified) may be retained indefinitely for statistical and analytical purposes.

Where you request closure of your fg55 account, active account data will be deactivated immediately, but underlying records will be retained for the periods specified above to meet our legal and regulatory obligations. You will not receive marketing communications following account closure.

7. Your Privacy Rights

As a player on the fg55 platform, you hold a number of rights in relation to your personal data. fg55 is committed to honouring these rights promptly and without unnecessary barriers. The following rights are available to all registered players:

7.1 Right of Access

You have the right to request a copy of the personal data fg55 holds about you. Upon receiving a valid access request, fg55 will provide a structured summary of your data within 30 days. Access requests can be submitted to [email protected].

7.2 Right to Rectification

If any personal data fg55 holds about you is inaccurate or incomplete, you have the right to request that it be corrected. You may update certain details (such as your email address or phone number) directly within your fg55 account settings, or by contacting support.

7.3 Right to Erasure

You may request that fg55 delete your personal data where it is no longer necessary for the purpose for which it was collected, where you have withdrawn consent (for consent-based processing), or where the data has been processed unlawfully. Please note that this right is subject to our legal retention obligations — data that must be retained under applicable law cannot be erased on request during the mandatory retention period.

7.4 Right to Restrict Processing

In certain circumstances, you may request that fg55 restrict the processing of your personal data — for example, while the accuracy of data is being contested, or while an objection to processing is being assessed. During a restriction, fg55 may store your data but will not actively process it.

7.5 Right to Data Portability

Where processing is based on your consent or on contract, and is carried out by automated means, you have the right to receive your personal data in a structured, commonly used, machine-readable format (such as CSV or JSON), and to have that data transmitted to another data controller where technically feasible.

7.6 Right to Object

You have the right to object to the processing of your personal data where fg55 relies on legitimate interests as the legal basis for processing. You also have the absolute right to object to processing of your data for direct marketing purposes at any time, without needing to provide a reason.

7.7 Right to Withdraw Consent

Where fg55 processes your data based on your consent (for example, for marketing communications), you may withdraw that consent at any time. Withdrawal of consent does not affect the lawfulness of processing carried out before the withdrawal.

8. Data Security

fg55 takes the security of your personal data seriously and implements a comprehensive set of technical and organisational measures to protect your information against unauthorised access, disclosure, alteration, or destruction. Our security framework includes:

• 256-bit SSL/TLS encryption on all data transmitted between your device and the fg55 platform, ensuring that your login credentials, payment details, and personal information cannot be intercepted in transit;
• Encrypted storage of all sensitive data at rest, including KYC documents and financial records, using AES-256 encryption;
• Access controls limiting access to personal data to authorised fg55 personnel and third-party processors who require it for their specific function;
• Multi-factor authentication options available for player accounts to add an additional layer of identity verification beyond username and password;
• Intrusion detection systems and continuous security monitoring to detect and respond to potential security incidents in real time;
• Regular security audits and penetration testing of the fg55 platform infrastructure conducted by independent security professionals;
• Secure payment processing — full card numbers and mobile banking PINs are processed directly by PCI-DSS compliant payment partners and are never stored on fg55 servers.

Despite these measures, no online platform can guarantee absolute security. In the event of a data breach that is likely to result in a risk to your rights or freedoms, fg55 will notify affected players without undue delay and will take all necessary steps to mitigate the impact of the breach. If you believe your fg55 account has been compromised, contact [email protected] immediately.

9. Third-Party Links & Services

The fg55 platform may contain references to or integrations with third-party services, including game providers (Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, Ezugi, Playtech) and payment processors (bKash, Nagad, Rocket, Upay, Visa, Mastercard). When you interact with these third-party services — for example, when launching a game powered by a third-party provider's software or when completing a payment through a mobile money operator — you are subject to that third party's own privacy policy and data practices.

fg55 is not responsible for the privacy practices, content, or security of any third-party service. We encourage you to review the privacy policies of any third-party services you use in connection with your fg55 account. fg55 selects payment and gaming partners who maintain industry-standard data protection practices, but we cannot guarantee the data handling standards of any external organisation.

Where fg55 shares data with third-party processors as described in Section 5 of this policy, those processors are bound by data processing agreements that require them to process your data only on fg55's instructions and to implement appropriate security measures. However, where you independently navigate to a third-party website or application, that organisation's data practices fall outside the scope of this Privacy Policy.

10. Children's Privacy

fg55 implements age verification checks at the point of registration and may conduct enhanced KYC procedures where there is any doubt about a player's age. If fg55 becomes aware that personal data has been collected from an individual under the age of 18, that data will be deleted immediately and the associated account will be closed without notice.

Parents and guardians who believe that their child may have registered with fg55 or provided personal data to the platform are encouraged to contact us immediately at [email protected]. We will investigate the matter promptly, close the account, and delete all associated personal data in accordance with our data lifecycle procedures.

fg55 also recommends that parents and guardians make use of internet filtering and parental control software to prevent minors from accessing online gambling platforms. Responsible gaming starts at home, and fg55 supports all efforts to keep gambling away from underage individuals.

11. Updates to This Policy

fg55 reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data practices, applicable law, or the services we offer. When we make material changes to this policy, we will notify registered players by email to the address associated with their fg55 account and by displaying a prominent notice on the fg55 platform for a period of at least 14 days before the changes take effect.

The "Last Updated" date displayed at the top of this Privacy Policy indicates when the most recent revision was made. We encourage you to review this policy periodically to stay informed about how fg55 protects your personal data. If you continue to use the fg55 platform after a revised Privacy Policy has taken effect, you will be deemed to have accepted the updated terms.

For changes that significantly affect your rights or the way in which fg55 processes your personal data, we will seek your explicit re-consent where required by applicable law. If you disagree with any material change to this Privacy Policy, you have the right to close your fg55 account and request deletion of your personal data, subject to our mandatory retention obligations described in Section 6.

12. Contact & Complaints

If you have any questions, concerns, or complaints about this Privacy Policy or about the way fg55 handles your personal data, please contact our privacy team in the first instance. We are committed to resolving all privacy-related concerns promptly and fairly.

When submitting a complaint, please provide as much detail as possible about the nature of your concern, including your registered account email address, the specific data processing activity you are concerned about, and any relevant dates or reference numbers. This will help us investigate and respond to your complaint as efficiently as possible.

fg55 aims to resolve all privacy complaints internally within 30 calendar days of receipt. If you are not satisfied with our response, or if you believe that fg55 has not adequately addressed your concern, you retain the right to escalate your complaint to the relevant data protection authority or seek appropriate legal remedy in your jurisdiction.

fg55 takes all privacy complaints seriously and uses feedback from players to continuously review and improve our data protection practices. We are grateful to players who take the time to raise concerns, as this helps us maintain the high standards of privacy and data security that the fg55 community deserves.