SAFE PLAY

Player Safety & Wellbeing

fg55 Responsible Gaming

At fg55, we believe that gambling should always be an enjoyable form of entertainment — never a source of stress, debt, or harm. This page sets out the tools, resources, and guidance available to every player in Bangladesh who wants to keep their gaming experience safe, balanced, and firmly in control.

18+ Platform SSL Secured 24/7 Support Bangladesh Market Fair Play Certified

If you need help right now: If gambling is causing you distress, financial difficulty, or harm to your relationships, please contact our responsible gaming team immediately at [email protected]. We are here to help 24 hours a day, 7 days a week, in English.

1. Our Commitment to Safe Play

fg55 takes responsible gaming seriously — not as a compliance checkbox, but as a core part of who we are. We have built this platform to serve players across Bangladesh, from Dhaka and Chittagong to Sylhet, Khulna, Rajshahi, and every district in between. We want every one of those players to enjoy a safe, entertaining experience that stays well within the boundaries of healthy leisure.

Gambling on the fg55 platform — whether on cricket betting markets, live dealer tables, slots, Teen Patti, or Andar Bahar — is intended purely for entertainment. It is not a reliable way to earn income, and any player who approaches gambling with that expectation is at heightened risk. Our responsible gaming programme is designed to identify that risk early and to give players the tools they need to step back before gambling becomes harmful.

The principles that underpin our responsible gaming approach are:

Player-first transparency: We are honest about the nature of gambling — the house always holds an edge, and outcomes are determined by certified random number generators. No strategy guarantees a win.
Empowerment through tools: Every registered fg55 player has access to deposit limits, session time limits, cool-off periods, and full self-exclusion, with no barriers to activating these protections.
Proactive monitoring: Our team monitors account activity for behavioural patterns associated with problem gambling and may reach out to players whose activity raises concern — even if the player has not raised a concern themselves.
Strict 18+ enforcement: fg55 will never knowingly allow a person under the age of 18 to register or play. Age verification is applied consistently at registration and during the KYC process.
Support without judgement: Any player who contacts fg55 about a gambling problem will be treated with dignity, empathy, and respect. We will not pressure a player in difficulty to continue gambling.

Remember: Gambling should be fun. If it stops being fun — if you feel anxious, frustrated, or compelled to chase losses — that is a clear signal to take a break. Use the tools on this page, or contact our team. There is no shame in asking for help.

2. 18+ Age Restriction & Verification

The fg55 platform is strictly reserved for adults aged 18 years and above. This is not merely a policy preference — it is an absolute requirement. Gambling can cause significant harm to young people whose decision-making capabilities and financial understanding are still developing. fg55 will never knowingly accept a registration from, or provide gaming services to, any individual under 18 years of age.

How We Verify Age

At the point of registration, every player must confirm that they are 18 or older by entering their date of birth. For accounts requesting withdrawals or where any doubt about age exists, fg55 will request formal identity verification documents, which may include:

National Identity Card (NID) issued by the Bangladesh Election Commission;
Valid passport;
Birth certificate supported by a photo identity document;
Any government-issued document that clearly shows the player's full name and date of birth.

Accounts that cannot be verified as belonging to an adult aged 18 or above will be suspended immediately. Any funds in such an account will be handled in accordance with our Terms & Conditions and applicable law. Winnings accumulated during a period of unverified or underage access are not payable.

Protecting Minors at Home

If you share a device with younger family members, fg55 strongly recommends taking the following precautions to prevent underage access:

Always log out of your fg55 account after each session — never leave a session open on a shared device;
Use a strong, unique password that minors in your household cannot guess;
Enable parental control or filtering software on shared family devices;
Do not store your fg55 login credentials in your browser's autofill on a shared device;
Keep your bKash, Nagad, and Rocket payment credentials private and separate from your fg55 account details.

Report Underage Access: If you have reason to believe that a person under 18 has accessed or attempted to access the fg55 platform, please report this immediately to [email protected]. We will investigate and act without delay.

3. Recognising Problem Gambling

Problem gambling does not always look the way people expect. It rarely starts as a dramatic crisis — it typically develops gradually, through small shifts in behaviour and attitude that can be easy to rationalise or dismiss. Understanding the warning signs is the first step towards addressing them.

The following behaviours may indicate that gambling has moved beyond healthy entertainment into territory that requires attention:

Chasing losses by placing larger or more frequent bets after a losing session

Gambling with money intended for rent, food, bills, or other essential expenses

Feeling irritable, restless, or anxious when unable to gamble

Lying to family members or friends about the amount of time or money spent gambling

Borrowing money, selling assets, or taking loans in order to fund gambling

Neglecting work, study, or family responsibilities because of time spent gambling

Failed attempts to cut down or stop gambling despite wanting to do so

Using gambling as the primary way to cope with stress, anxiety, depression, or boredom

Spending more time gambling than originally planned on a consistent basis

Feeling a persistent need to gamble with increasing amounts to get the same level of excitement

Recognising these signs in yourself — or noticing them in someone you care about — is not a reason for shame. Problem gambling is a recognised condition, and it responds well to early intervention. The sooner appropriate support is accessed, the better the outcome tends to be.

You are not alone: Many players across Bangladesh and worldwide have faced challenges with gambling and found their way back to a healthier relationship with it. fg55 is here to support that journey, not to judge it.

4. Self-Assessment Checklist

The questions below are adapted from widely used problem gambling screening tools. Read each question honestly and reflect on your gambling behaviour over the past 12 months. This is not a clinical diagnosis — it is a private moment of reflection designed to help you assess your own relationship with gambling.

Have you ever bet more money than you could comfortably afford to lose?

Have you needed to gamble with larger amounts of money over time to feel the same level of excitement?

Have you ever gone back to try to win back money you had lost?

Have you ever borrowed money or sold something to fund gambling?

Have you felt restless, irritable, or anxious when trying to reduce or stop gambling?

Has gambling ever caused problems with your relationships, work, studies, or finances?

Have you tried to conceal from family or friends how much time or money you spend gambling?

Have you ever used gambling as a way to escape problems or relieve feelings of stress, sadness, or anxiety?

What your answers mean: If you answered "yes" to one or more of these questions, it does not mean you have a gambling disorder — but it is a signal worth paying attention to. We recommend using the player tools in the next section to set firmer boundaries, and considering reaching out to our support team for a confidential conversation.

5. Responsible Gaming Tools

fg55 provides every registered player with a suite of responsible gaming tools that can be activated at any time from your account settings or by contacting our support team. These tools are free, immediate, and available to all players regardless of account status. There is no waiting period to activate a protective measure — restrictions apply as soon as they are set.

Deposit Limits

Set a maximum deposit amount on a daily, weekly, or monthly basis. Once your limit is reached, no further deposits will be accepted until the period resets. Increases to limits require a 24-hour cooling-off period before they take effect.

Session Time Limits

Define a maximum session length for your fg55 gaming sessions. When your time limit is reached, you will receive a notification and will be automatically logged out. You can review or reinstate your session limit at any time in your account settings.

Loss Limits

Cap the maximum amount you can lose in a defined period (daily, weekly, or monthly). Once your loss limit is reached, further play is suspended until the limit period refreshes. This is one of the most effective tools for preventing chasing behaviour.

Cool-Off Period

Take a short break from gambling — for 24 hours, 48 hours, 7 days, or 30 days — without fully closing your account. During a cool-off, you cannot deposit or play, but your account remains intact for when you return refreshed.

Self-Exclusion

Request a full self-exclusion for a minimum period of 6 months or permanently. During self-exclusion, your account is closed and you will be prevented from creating a new account. Marketing communications are stopped immediately. See Section 6 for full details.

Reality Checks

Enable periodic on-screen notifications that display how long you have been playing in the current session and your net win/loss position. Reality checks help you maintain an accurate perspective on your gambling activity without interrupting the session unnecessarily.

How to activate these tools: All responsible gaming tools can be activated by logging into your fg55 account and navigating to Account Settings > Responsible Gaming, or by emailing [email protected] with the subject line "Responsible Gaming Tool Request". Our team will process your request immediately, and protective restrictions (limits, cool-off, exclusion) always take effect without delay.

6. Self-Exclusion & Time-Out

Self-exclusion is the most robust responsible gaming protection fg55 offers. It is designed for players who recognise that they need a significant break from gambling — not just a short cool-off, but a firm, binding commitment to stop. fg55 takes self-exclusion requests with the utmost seriousness and implements them without delay or negotiation.

How Self-Exclusion Works at fg55

Submit your requestEmail [email protected] with the subject "Self-Exclusion Request", including your registered name, email address, and your chosen exclusion period (minimum 6 months, or permanent).
Immediate account closureYour fg55 account will be closed within 24 hours of your verified request being received. You will be unable to log in, deposit, or play.
Marketing communications stoppedAll promotional emails, SMS, and any other marketing communications from fg55 will be suppressed immediately and will not resume during the exclusion period.
Funds returnedAny balance remaining in your account at the time of self-exclusion will be returned to your verified payment method (bKash, Nagad, Rocket, or bank account) in accordance with our withdrawal procedures.
Cooling-off before reinstatementAt the end of a temporary self-exclusion period, your account will not be automatically reactivated. You must make a deliberate, informed request to resume — and a mandatory 7-day reflection period applies before reinstatement is considered.
Permanent exclusion is irreversibleIf you choose permanent self-exclusion, fg55 will not reinstate your account under any circumstances. This is a one-way, binding commitment that we will always honour.

Time-Out (Short-Term Break)

If you need a shorter break without fully self-excluding, fg55's cool-off (time-out) feature allows you to pause your account for periods of 24 hours, 48 hours, 7 days, or 30 days. During a time-out, you cannot deposit, play, or receive promotional communications. At the end of the period, your account reactivates — but you will be presented with responsible gaming information before your first session resumes.

Important: Self-exclusion at fg55 applies only to the fg55 platform. If you are concerned about your gambling across multiple operators, we strongly encourage you to self-exclude from all gambling platforms you use and to seek professional support from a counsellor or helpline.

7. Deposit & Spending Limits

Deposit limits are one of the simplest and most effective responsible gaming tools available to fg55 players. By setting a firm ceiling on how much you can deposit in a given period, you remove the possibility of impulsive, emotionally driven overspending — especially during losing streaks when the temptation to chase losses is strongest.

Available Limit Types

fg55 supports the following types of financial limits, all denominated in Bangladeshi Taka (BDT):

Daily deposit limit: The maximum total amount you can deposit across all payment methods in any 24-hour period.
Weekly deposit limit: The maximum total deposits across a rolling 7-day window.
Monthly deposit limit: The maximum total deposits across a rolling 30-day window.
Session loss limit: The maximum amount you can lose in a single gaming session before the session is automatically ended.
Weekly/monthly loss limit: A cumulative loss cap across a 7-day or 30-day period, after which play is suspended until the period refreshes.
Wager limit: A cap on the maximum single bet you can place, preventing outsized stakes driven by emotion.

How Limits Are Applied

When you set a limit, it takes effect immediately. You cannot place a deposit or bet that would exceed your active limit — the system will decline the transaction and remind you of your current limit setting. This protection works in real time, with no manual review required.

If you wish to decrease a limit, the change takes effect immediately. If you wish to increase a limit, fg55 applies a mandatory 24-hour cooling-off period before the increase is activated — this built-in delay is designed to prevent impulse decisions made in the heat of a losing session from overriding your previously considered limit.

Setting a budget: Before you start any gaming session, we recommend deciding in advance exactly how much money and time you are comfortable spending. Treat this budget as entertainment expenditure — money you are content to spend for the enjoyment of the experience, regardless of outcome. If you reach your budget, stop — not as a defeat, but as a demonstration of control.

Suggested Starting Limits for Bangladesh Players

The right limit is entirely personal and depends on your income, financial commitments, and entertainment budget. fg55 does not prescribe specific amounts, but we suggest that gambling expenditure should never represent more than a small fraction of your discretionary monthly income — and should never be funded from money allocated to rent, food, utilities, education, or family responsibilities.

8. Getting Help & Support

If you feel that gambling is having a negative impact on your life — or if someone you love appears to be struggling — please do not wait to seek help. Early intervention dramatically improves outcomes, and asking for help is a sign of strength, not weakness.

Contact fg55 Responsible Gaming Support

Our dedicated responsible gaming team is available 24 hours a day, 7 days a week. All enquiries are handled in English, confidentially, and without any pressure to continue gambling.

fg55 Responsible Gaming Team:
Email: [email protected]
Subject line: "Responsible Gaming — I Need Help"
Response time: Within 2 hours for urgent responsible gaming requests
Available: 24/7, Bangladesh Standard Time (BST, UTC+6)
Language: English

What to Expect When You Contact Us

When you reach out to fg55 about a gambling problem, here is exactly what will happen:

A compassionate, non-judgemental responseOur team will listen carefully to your situation. We will not try to retain your custom or persuade you to keep playing. Your wellbeing comes first.
Immediate account protection optionsWe will walk you through the tools available — cool-off, deposit limits, or self-exclusion — and activate whichever is appropriate for your situation, on the spot.
Signposting to professional supportFor players who need support beyond what fg55 can provide, we will share information about counselling services and mental health resources relevant to Bangladesh.
Follow-up communicationFor serious cases, we may follow up by email after a defined period to check on your wellbeing — always in a low-pressure, supportive manner.

For Friends and Family

If you are concerned about the gambling behaviour of someone close to you, fg55 can also provide general guidance on how to approach a conversation about problem gambling, and on the protective tools that are available. Contact us at the email above and describe your situation — we will do our best to help.

Responsible Gaming Resources: While fg55 provides comprehensive in-platform support tools, we also encourage players and their families to seek professional guidance where appropriate. International resources such as Gamblers Anonymous (www.gamblersanonymous.org) and GamCare (www.gamcare.org.uk) offer free, confidential support and are accessible online from Bangladesh. Speaking to a trusted doctor, counsellor, or community leader is also a valuable first step.

Our Six Pillars of Player Protection

How fg55 Keeps Gaming Safe

Every feature of the fg55 responsible gaming programme is built around one goal: keeping players in Bangladesh safe, informed, and in control of their experience.

Strict Age Verification

Every fg55 account undergoes age verification at registration and again during KYC. No player under 18 years of age will ever be permitted to access the platform. We enforce this without exception, across all devices and payment methods.

Player-Controlled Limits

Deposit limits, loss limits, wager limits, and session time limits are all available instantly in your account settings. You set the boundaries that suit your lifestyle and budget — fg55 enforces them automatically, every time.

Binding Self-Exclusion

fg55 honours self-exclusion requests immediately and permanently. Once you request exclusion, your account is closed, marketing stops, and your balance is returned. There is no pressure, no delay, and no attempt to change your mind.

Proactive Player Monitoring

Our team reviews account activity for behavioural indicators of problem gambling. If your patterns raise concern, we may reach out proactively — because responsible gaming is not just reactive. We look out for our players before issues escalate.

Reality Checks & Time-Outs

On-screen reality checks keep you aware of how long you have been playing and your current session result. Time-out periods — from 24 hours to 30 days — give you a structured, enforced break without permanently closing your account.

24/7 English Support

Our responsible gaming team is available around the clock, every day of the year, responding in English. Whether you need to set a limit, take a break, or talk through a concern, we are always reachable at [email protected] — no hold times, no judgement.

Play Smart. Stay in Control.

Responsible gaming starts with you — and fg55 gives you every tool you need to keep it that way. Explore our platform with confidence, knowing that your wellbeing always comes first.

18+ only. Please gamble responsibly. If gambling is affecting your life, seek help immediately at [email protected].

Responsible Gaming Notice: fg55 is an 18+ platform. Gambling is entertainment only and should never be treated as a source of income. If gambling is negatively affecting your finances, relationships, or mental health, contact our team immediately at [email protected]. For more tools and guidance, you are already on the right page.